We will offer 100% refund only of products which are defected, or sent by mistake. Then the rest of the money will be refunded to you after we get the package back. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. You should contact your local customs office for further information because custom policies are different from country to country.

When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. PokemonKingdom has no control over import charges and does not have responsibility for the package meeting local customs taxes.

WorldPay accepts Visa, MasterCard, Visa Debit and MasterMoney. Stripe accepts payments by ApplePay and credit cards (including VISA, MASTER, DISCOVER, AMEX, JCB, and DINER Club). We accept payments from Paypal,Worldpay and Stripe. Our plush tailor will start making the plush for you within 2 days after receiving your payment, it's impossible to cancel an order. Complicated plush toy need more than 30 days.If you need it in a specific date, please make sure you have enough time for preparing. Once you make an order, it will take 20-30 working days to customize your plush toy by professional plush tailor.

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